Shipping & Return Policy
Welcome to precious.africa! This policy outlines our shipping and return process to ensure a seamless shopping experience for our valued customers.
Shipping Policy
Shipping Locations
We currently ship across Ghana.
International shipping may be available upon request.
Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time & Cost
Standard delivery: 3-7 business days within Ghana.
Express delivery: 1-3 business days (additional charges apply).
Shipping fees vary based on location and order size, and will be displayed at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS to monitor your delivery status.
Delayed or Lost Shipments
We are not responsible for shipping delays caused by external factors like weather, courier issues, or customs clearance.
If your order is delayed beyond the estimated timeframe, please contact us at : info@precious.africa for assistance.
Return & Exchange Policy
Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
The item must be unused, unworn, and in its original packaging with tags attached.
Returns must be initiated within 7 days of delivery.
The item must be free from any damage caused by the customer.
Non-Returnable Items
Items marked as final sale or discounted items are non-returnable.
Items that show signs of wear, damage, or improper use will not be accepted for return.
Return Process
Contact our support team at : info@precious.africa with your order number and reason for return.
Our team will guide you on how to return the product.
Once we receive the returned item, we will inspect it and process the refund or exchange.
Refunds
Approved refunds will be processed within 5-10 business days.
Refunds will be issued via the original payment method or as store credit.
Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
If you wish to exchange an item for a different size or color, please indicate your preference when requesting a return.
Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will arrange for a replacement or refund at no extra cost.
Contact Information
For any shipping or return inquiries, reach out to us at:
Email :info@precious.africa
By placing an order on precious.africa, you agree to this Shipping & Return Policy.